We ship all orders with 2-day shipping with signature service.
We ship Monday through Friday, excluding holidays. The cut-off time for same-day processing is 12 noon.
Please allow 2 business days to process and ship your orders.
Return and Shipping Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund.
There is a 25% restocking fee for all orders. A restocking fee is waived if you receive a damaged item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Returns and refund requests are processed on the same day they are received. If approved you will receive RMA information from us and instructions on how to return your order. Use our Contact Us page to begin your return.
- Please include your order number and reason for return.
- First and Last Name
- Telephone Number
- Email address you used to place your order.
- You will receive an email back with further information on how to proceed with your order.
Additional non-returnable items:
- Customized items
- Clearance items
- Final sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before contacting us.
There are certain situations where only partial refunds are granted:
- We received your item used or damaged.
- The original receipt was not received with your return.
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 – 7 days.
Late or missing refunds
- If you haven’t received a refund yet, recheck your bank account.
- Then contact your credit card company. It may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund yet, please contact us.
Only regular-priced items may be refunded. Final sale items cannot be refunded.
IMPORTANT: We do not guarantee your return service. The buyer is solely responsible for getting their return safely to our return facility. We do not refund returns lost in the mail or any other issues preventing your return from reaching us. We highly recommend purchasing the correct insurance amount to cover your return item.
STEPS TO RETURN YOUR ITEM:
To return your product to our facility, please follow these simple steps.
- Use our return address: Precious Halo Jewelry, 490 E Main St, El Cajon, CA 92020
- Choose a carrier to handle your return. We recommend you insure your return.
- Please wait for our jeweler to inspect and approve your return.
- If we find a discrepancy with your return, we will provide you with a detailed response.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Use our Contact Us page for questions related to refunds and returns.